Returns

1. Trade purchases

This return policy applies to trade purchases made by jewellers, goldsmiths, ateliers and other professional customers.

2. Inspection period

We want you to be confident in every gemstone you receive. Returns may be requested within 3 business days of delivery, provided the conditions below are met.

If you need more time to show the gemstone to your client, a longer inspection period can be agreed in advance.

3. Condition for return

To be eligible for a return, a gemstone must be:

• In the same condition as when received, undamaged, unaltered and unset
• Accompanied by its original certification and any documentation provided
• Returned with its original packaging

4. Non-returnable items

Gemstones that have been custom cut, recut or otherwise altered at your request cannot be returned.

Gemstones that have been set into jewellery after delivery are also not eligible for return.

Any specific non-returnable conditions relating to an order will be communicated before the order is finalised.

5. How to start a return

Please contact info.auremo@gmail.com within the applicable inspection period, including your order details and reason for return.

We will confirm the next steps, return instructions and any applicable shipping requirements.

Please do not return a gemstone before receiving return instructions.

6. Return shipping

Unless otherwise agreed, return shipping costs are the responsibility of the buyer.

Returns must be sent using an appropriate tracked shipping method. Any specific shipping or insurance requirements will be communicated when the return is authorised.

If a return is required due to an incorrect item being supplied or another error on our part, the appropriate return arrangements will be communicated directly.

7. Refunds

Once the returned gemstone has been received and inspected, we will confirm whether the return meets the applicable return conditions.

Where a refund is approved, it will be processed to the original payment method as soon as reasonably possible.

8. Contact

For questions regarding a return or a specific order, please contact info.auremo@gmail.com.